Terms and Conditions - Doggie day care / Home Boarding
Bookings & Cancellations
In order to secure a Home Boarding booking a 50% non refundable deposit will be required after a trial night is completed and the remaining payment will be due two weeks before the start of your dog’s stay.
Please ensure you check your dates carefully. Once your booking dates have been confirmed we cannot guarantee any changes will be able to be accommodated.
Our payment methods are Cash & Bank Transfers
Any cancellations less than two weeks prior to commencement of board, the client is liable to pay the invoice in full.
General
NO DOG listed under the Dangerous Dogs Act will be accepted.
All dogs will be subject to an initial meet & greet by Nilz & Harley Pet Services prior to using any of it’s services.
All dogs attending Doggie Daycare will be subject to a further mandatory initial assessment/trial day (at normal charges) by Nilz & Harley Pet Services prior to attending day care for the first time. Following a successful trial the cost of the initial trial day will be deducted from your first months Day Care invoice.
All dogs wishing to board overnight are required to complete a trial night (at normal charges) prior to their stay in order for Nilz & Harley Pet Services to accept the booking.
Nilz & Harley Pet Services reserves the right to refuse admission or end the stay of any dog deemed by us, to be, or have the potential to be, dangerous, disruptive, or highly anti-social and/or completely unmanageable in the home.
Although we carefully screen all applicants, occasionally we discover that this is not an appropriate service for every dog. Therefore Nilz & Harley Pet Services reserve the right to permanently remove a dog from it’s services at any time.
Nilz & Harley Pet Services is a place where dogs socialise in a group, and although all dog play is carefully monitored, all owners accept that during the course of normal dog play their dog may sustain minor injuries.
Whilst every care is taken to make your dogs stay at Nilz & Harley Pet Services a happy and enjoyable one, please note that all dogs are left at their owners risk and no responsibility can be accepted for sickness, injury or demise of the dog.
Nilz & Harley Pet Services expect total honesty regarding your dog’s behaviour before your dog’s stay. All owners must declare any behavioural issues that could endanger other dogs under our care. Failure to do so could lead to cancellation of your dog’s stay with no refunds.
The person you name as your Emergency Contact should be someone that is in the UK at the time of your dog’s stay with us, aged over 18 and someone you trust to take full responsibility for your dog’s welfare in the event of an incident of any kind preventing your dog from completing its stay with us. This would include them arranging alternative accommodation for your dog(s) if necessary.
All owners agree to their dog(s) being photographed or videoed and these being used in any social media or advertising by Nilz & Harley Pet Services. All such media remains the property of Nilz & Harley Pet Services.
Please ensure there is enough food for the duration of your dog’s stay. Alternatively we can recommend a suitable food for your dog from the Husse Dog food range at your own cost.
Medication / Immunisations / Vaccinations
No dog will be accepted without a current up to date vaccination certificate, including Kennel Cough and your dog must be up to date with Flea & Worm treatment. A copy of the vaccination card is required.
The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious or otherwise communicable diseases.
The Client further agrees to notify Nilz & Harley Pet Services immediately of any infectious and/or contagious disease or conditions that their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to; Hepatitis, Kennel Cough, Corona Virus, Worms, Lyme Disease, Fleas, Infectious Skin Diseases and Intestinal Parasites. Nilz & Harley Pet Services reserves the right to refuse admission until satisfied that the condition is resolved.
The Client gives consent to Nilz & Harley Pet Services to consult a veterinary surgeon should they, in their reasonable opinion, consider it necessary. The primary care vet that will be consulted is the Fairfield Veterinary Centre in Hinckley. Should your dog require veterinary attention during its stay this is the veterinary practice that your dog shall go to unless you specifically state otherwise.
The Client is responsible for the full cost of treatment for any injuries or illness that their dog receives while under the care of Nilz & Harley Pet Services; together with any associated costs e.g. call- out charges.
The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Nilz & Harley Pet Services responsible if their dog contracts Kennel Cough while taking part in any services offered by Nilz & Harley Pet Services.
Damage of Property / Personal Belongings
Any damages caused by your dog to Nilz & Harley Pet Services home or possessions other than reasonable wear and tear will be paid for by you on your return.
Complaints
At Nilz and Harley Pet Services, we aim to offer our customers a high quality service. It is important for the success of our company that we get to know immediately should you not be satisfied with any aspect of our business. Any complaints or even suggestions for further improvements of our products, service or website should be sent to Nilz - nilzandharleypetservices@gmail.com
We will endeavour to answer all customer complaints within a 3 day period.
Links
Nilz and Harley Pet Services cannot be held responsible for the content of websites linked to us or from us and accept no responsibility whatsoever for their content.
Privacy Policy & Cookies
We respect your privacy. All personal information shared with us is held with both care and security. In accordance with the Data Protection Act. No financial data is stored by Nilz and Harley Pet Services as every sales transaction is done remotely through Stripes highest security platform.We do, however, collect browsing data in line with the new EU Cookie Law.
On www.nilzandharleypetservices.com we use cookies to help provide you with the best user experience. This policy sets out why we use them and how they benefit you.
Cookies are tiny text files placed on your computer, mobile phone or tablet when you browse a website. They are internet-friendly tools which make browsing faster and easier for you.
We use cookies to help:
Make our website work efficiently and smartly
Save you having to remember login details every time you visit us
Remember your settings during and between visits
Improve our site's speed so it's quicker to browse
You share pages on social networks like Facebook
We do not use cookies to:
Collect any personally identifiable information (without your permission)
Collect any sensitive information
Pass data to any advertising networks or third parties
Granting us permission to use cookies
If your browser settings are set to accept cookies, we know that you are happy to continue using our site as you always have done. Should you wish to opt out of accepting cookies from our site, the choice is yours of course. However in doing so, you might find our site will not work as efficiently as usual.
Our own cookies
We use session cookies to make our website work including:
Making our shopping basket and checkout work properly
Remembering if you have accepted our terms and conditions
Third party functions
www.nilzandharleypetservices.com has functionality provided by third parties such as Stripe payments.
Visitor statistics cookies
We use Google Analytics to compile visitor statistics such as:
How many people visit our website
Different technologies visitors use (Mac or Windows) which tells us when our site is not working as it should
How long visitors browse our site
Turning cookies off
You can turn cookies off by adjusting your browser settings to stop them from accepting cookies. It is rare for someone to opt to do this as it can limit website functionality. Cookies enhance your experience of the internet.
Privacy & Security
We respect your privacy. All personal information shared with us is held with both care and security. We do not forward or share any customer information with third parties, for their marketing purposes without your prior consent.
By ordering from us you are consenting to the use of your personal information for the fulfillment of the order, which includes giving your telephone number(s) and email address to our nominated carrier, and sending you service emails.
These Terms and Conditions were most recently updated 3rd January 2020.